Privacy Policy

Introduction

Welcome to https://tesla-12v-system-repair.collision-talk.com (hereinafter referred to as “Tesla 12V System Repair” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in accordance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA) and subsequent updates (CPRA)
Colorado’s Consumer Protection Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA)
Connecticut’s Connecticut Data Privacy Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://tesla-12v-system-repair.collision-talk.com
Any mobile applications or services offered by Tesla 12V System Repair
Interactions via email, phone, text messaging, or other communication channels
All linked websites and third-party platforms accessible from our site (please note that this policy does not cover their privacy practices)

Processing Activities

This Privacy Policy outlines the types of data we process and the reasons for doing so:

Account Information: We collect details related to your account creation, including user names, passwords, and account settings.
Payment Information: This includes transaction details, billing addresses, and payment methods used for purchasing our services or products.
Financial Information: We may store data about your financial status or creditworthiness if relevant for offering personalized services.
Purchase Information: Details of products or services you have acquired from us, including dates, quantities, and order IDs.
Mobile Device Identifiers: Unique identifiers from your mobile device when you access our applications or websites.
Location Data: Information about your geographical location when using our location-based services.
Feedback and Reviews: Your comments, ratings, and reviews regarding our products or services.
Social Media Information: Data from social media platforms when users choose to interact with us on these platforms.
Product Information: Details you provide about the products you use or are interested in, such as preferences and customization choices.

Personal Data Collection Methods

We gather personal data through multiple channels:

User Input: Directly from you when creating an account, making purchases, filling out forms, or providing feedback.
Interaction Data: Automatically logged information about how you interact with our websites, applications, and services.
Automated Technologies: Cookies and similar tracking technologies to enhance your user experience and gather analytics.
Third-Party Sources: Partners or service providers who offer us aggregated or de-identified data for improved services.

Cookies and Data Collection Technologies

We employ cookies and other similar technologies to improve your experience on our platforms:

Strictly Necessary Cookies: Essential for navigating our websites, ensuring basic functionality, and providing security.
Preference Cookies: Remembering user preferences, language settings, and customization choices.
Analytics Cookies: Tracking website usage, gathering analytics data, and understanding user behavior to enhance our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We adhere to the principle of data minimization, retaining personal data only for as long as it is necessary:

Data required for legal compliance or regulatory obligations will be kept for the duration specified by applicable laws.
Personal information associated with your account will be retained until your account is inactive or deleted at your request.
Transactional and purchase data may be stored for billing, fraud prevention, and improvement of our services, typically up to 7 years.
Once the purpose for data retention is fulfilled, we will securely delete or anonymize the data.

Data Security

Protecting your data is a top priority. We have implemented robust security measures:

Employing encryption for data in transit and at rest to safeguard sensitive information.
Utilizing secure third-party processing partners who adhere to industry best practices.
Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or seek to obtain personal data from children under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights (Data Subject Rights)

Depending on your location, you may have specific rights regarding your personal data:

Access: The right to request access to the personal data we hold about you and to know how it is being used.
Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Asking for the deletion of your data where there are no valid reasons for retaining it.
Restriction: Limiting the use of your personal data under certain circumstances.
Data Portability: Obtaining a copy of your data in a structured, commonly used format and transferring it to another controller.
Objection: Objecting to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising your data subject rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the “Contact Information” section below.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or this Privacy Policy:

Email: [email protected]
Mailing Address: Tesla 12V System Repair, Privacy Team, [Your Address]